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Patient Guide

At Universal Hospital, We are committed to providing you with the highest standard of care. This patient guide is designed to help you navigate your healthcare journey with us and make your experience as comfortable and informed as possible.

Welcome to Universal Hospital

Patient Guide

We are delighted to welcome you to Universal Hospital, where your health and well-being are our top priorities. This patient guide is designed to assist you during your stay and provide essential information about our facilities and services.

Admissions Process

When you arrive at Universal Hospital, our dedicated staff at the reception will guide you through the admissions process. Please have your identification, insurance information, and any relevant medical documents ready for a smooth check-in.

Medical Services and Procedures

Our team of experienced healthcare professionals is here to support you throughout your stay. Your care team may include doctors, nurses, specialists, and support staff. Don't hesitate to ask questions or seek assistance at any time.

Patient Rooms

Our patient rooms are designed for your comfort and healing. Each room is equipped with modern amenities, including an adjustable bed, TV, and a private bathroom. Please let the nursing staff know if you need any additional assistance or have specific preferences.

Meals and Nutrition

Our dietary services team ensures that you receive nutritious and delicious meals during your stay. If you have dietary restrictions or preferences, please inform the nursing staff or the dietary services team.

Visiting Hours

We understand the importance of having loved ones by your side. Check our visiting hours, and please inform your family and friends about our guidelines to ensure a positive and comfortable visitation experience.

Morning Time 11 AM – 1 PM
Evening Time 4 PM – 6 PM

Medical Services and Procedures

If you have questions about any medical services or procedures scheduled during your stay, our healthcare team is here to provide detailed information and address any concerns you may have.

Communication and Information

Stay informed about your treatment plan and progress. Our staff will regularly update you on your medical condition and treatment options. Feel free to discuss.

Discharge Planning

As you near the end of your hospital stay, our discharge planning team will work with you to ensure a smooth transition. You'll receive instructions for post-hospital care, prescriptions, and follow-up appointments.

Patient's Rights and Responsibilities

Patient Rights

  • You have the right to be treated with respect, dignity, and courtesy by all healthcare professionals and staff.
  • Your medical information is confidential. The hospital will protect your privacy and share information only with those involved in your care.
  • You have the right to be fully informed about your diagnosis, treatment options, and potential risks before consenting to any medical procedure or treatment.
  • You have the right to access your medical records and receive information about your health condition, treatment plan, and prognosis.
  • You have the right to receive high-quality, timely, and safe medical care regardless of your race, religion, gender, or financial status.
  • You have the right to appropriate pain management and to be involved in decisions about your pain relief options.
  • You may refuse any treatment, examination, or procedure, and be informed of the potential consequences of your decision.

Patient Responsibilities

  • Provide accurate and complete information about your medical history, including medications, allergies, and lifestyle factors.
  • Follow the treatment plan and medical advice healthcare professionals provide and inform them of any difficulties or concerns.
  • Treat healthcare professionals, staff, and patients respectfully and courteously.
  • Adhere to the hospital's rules and policies, including visiting hours, noise levels, and smoking.
  • Take responsibility for understanding and meeting your financial obligations related to medical care, insurance, and other expenses.
  • Follow safety guidelines and report any concerns about safety or security to hospital staff.
  • Communicate openly with healthcare providers, ask questions, and express any concerns you may have about your care.

Amenities

200 Bedded capacity
54 Bedded ICU Including – SICU, MICU, ICCU, Neuro ICU, transplant ICU, ECMO ICU
General Ward with a Luxury feel. Only 3 Bess in every general ward
TWIN Sharing Rooms like private room
Special Rooms
Deluxe Room
VIP Suite with Relative Bedroom Attached
VVIP Suite with Attached Garden and Relative Bed Room
34 Bedded Dormitory For Relatives
Inhouse Blood Bank
CT/MRI facilities
Modular Operation Theatre for Transplant
Cath Lab Facilities

Thank you for choosing Universal Hospital for your healthcare needs. We are honored to be a part of your journey to better health. If you have any questions or need assistance, please don't hesitate to ask any member of our staff. Wishing you a comfortable and successful stay at Universal Hospital!